Ever wondered what to do about flytipping, or noise nuisance, or how to get a dumped car removed? This page will give you information on what to do about a whole number of issues. 

Do you know how to do something that other people might find useful? Maybe you spent a long time going round and round the houses until you discovered an easy solution to a seemingly insurmountable problem? Why not share your knowledge to help other people out? Email us on and we'll add the information to this page.

Please also let the Forum know of any difficulties when calling these numbers so we can monitor their effectiveness.

What to do if...
You're disturbed by noise
You see someone flytipping
A street light is not working
There’s an obstruction on the pavement
Your bin’s not been emptied
Your council house needs repairing
You see persitant dog fouling
The street drains are blocked
You’ve seen a rat

Noise Nuisance

1. If you are concerned about noise, often the best way to deal with the problem is to go to the source. Talk to the person or company responsible for the noise and point out the problem. Often they may not be aware that they are disturbing you.

2. If this direct approach doesn't work, you might want to consider mediation. An independent third party will listen to the views of both parties and help them to reach an agreement. For more details, phone Nottingham Mediation Service on 0115 9620035.

3. When informal action is not possible, you can complain to your local authority. Nottingham City Council has a noise hotline on 0115 915 6170 . If the Council witnesses the noise and is satisfied that it is a statutory nuisance, they can take immediate action. If the noise is intermittent, the Council may ask you to keep details of the noise in the form of a diary, or leave equipment to record it. Sometimes it will measure noise as part of its investigation, but there is no set level at which noise becomes a statutory nuisance.
On average, a normal conversation is measured at 60 decibels, while a vacuum cleaner, hair dryer or power lawn mower is measured at between 60 and 95 decibels. A baby crying is measured at 110 decibels. A pneumatic drill at five metres is 100 decibels. And standing one metre in front of a loudspeaker at a disco would measure at around 120 decibels.

4. The Council will try to solve the problem informally, but if this fails it has the power to serve an abatement notice requiring the noise to be stopped altogether or at certain times of the day.

5. If the offender fails to comply with the abatement notice, this becomes an offence. Magistrates have the power to fine offenders up to £5,000 for offences relating to domestic properties, or £20,000 if the complaint relates to business premises.

6. Local authorities also have the power to gain entry to a property to allow its officers to abate a noise. This may involve seizing hi-fi equipment. But the most common use of this power is to stop misfiring burglar alarms.

Courtesy of the Nottingham Evening Post

Back to top

Flytipping 

Flytipped items can include household waste, larger items such as fridges and mattresses, garden rubbish and firms' commercial waste. Some of this may seem very familiar to Dunkirk and Lenton residents who witness the clearing of student houses during the summer months!

If you see flytipping, here's what to do:

• Inspect the waste, being very careful of any fumes, so you can report what it is
• Do not touch the waste, unless it is clearly harmless, or open any black bags, as they can sometimes contain toxic chemicals, asbestos or even contaminated syringes
• Do not disturb the site as there may be evidence which can trace illegal tippers
• Contact the City Council's Cleansing Hotline on 0115 9152020, or the Environment Agency's pollution hotline on 0800 807060
• If you witness flytipping take down details such as day, date and time; and descriptions of the people and vehicles involved
• Do not approach flytippers yourself

Courtesy of the Nottingham Evening Post

Back to top

Street Lights

Back to top

Pavement Obstruction

Planning & Advertising Information – 0115 8764447
Shops must have permission to put objects on the pavement

Back to top

Refuse Collection & Street Cleaning

Nottingham City Contract Works – 9152000 www.nottinghamcity.gov.uk/waste
For issues relating to refuse collection, recycling centres, street cleaning and bulk waste collection.

Back to top

Council House Repairs

Housing Repairs Hotline – 9152222 Request housing repairs in council-owned houses

Back to top

Dog Warden

Dog Wardens –9156123

Back to top

Drains

Drainage Enquiries – 9156650

Back to top

Pest Control

Pest Control – 0115 9156123 outside office hours: 0115 9156224 (answer phone) The Pest Control Team receive over 6000 requests a year to rid residents’ homes of unwelcome visitors – from rats and mice to wasps, fleas and bedbugs.
Recently, there has been a slight increase in rodent cases, due to a variety of factors including poor drainage systems and increased waste around food takeaways.
If rats or mice are reported in domestic premises, the team aims to respond by the next working day at the latest, and treatment is free of charge.

Back to top of this page